Phase 1: Forward Assist initial build
Multi-tenant AI help desk SaaS for the firearms industry. Full monorepo: API (Express/Prisma), Worker (BullMQ), Frontend (React/Vite/Tailwind). PostgreSQL 16 + pgvector, Redis 7, JWT auth, RLS tenant isolation. Dark Armory theme with tactical branding throughout. Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
This commit is contained in:
Eric Jungbauer
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generator client {
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provider = "prisma-client-js"
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}
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datasource db {
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provider = "postgresql"
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url = env("DATABASE_URL")
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}
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// ============================================================
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// Plans
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// ============================================================
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model Plan {
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id String @id @default(uuid())
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name String
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slug String @unique
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maxUsers Int @default(3)
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maxEmailAccounts Int @default(1)
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maxTicketsPerMonth Int @default(500)
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aiDraftsEnabled Boolean @default(false)
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knowledgeBaseEnabled Boolean @default(false)
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priceMonthly Decimal @default(0) @db.Decimal(10, 2)
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priceYearly Decimal @default(0) @db.Decimal(10, 2)
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createdAt DateTime @default(now()) @map("created_at")
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tenants Tenant[]
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@@map("plans")
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}
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// ============================================================
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// Tenants (Multi-tenant root)
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// ============================================================
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model Tenant {
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id String @id @default(uuid())
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name String
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slug String @unique
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planId String @map("plan_id")
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settings Json @default("{}")
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createdAt DateTime @default(now()) @map("created_at")
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updatedAt DateTime @updatedAt @map("updated_at")
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plan Plan @relation(fields: [planId], references: [id])
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users User[]
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emailAccounts EmailAccount[]
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tickets Ticket[]
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messages Message[]
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aiDrafts AiDraft[]
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knowledgeBase KnowledgeBaseEntry[]
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auditLogs AuditLog[]
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customerProfiles CustomerProfile[]
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cannedResponses CannedResponse[]
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notificationPreferences NotificationPreference[]
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@@map("tenants")
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}
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// ============================================================
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// Users
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// ============================================================
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model User {
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id String @id @default(uuid())
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tenantId String @map("tenant_id")
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email String
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passwordHash String @map("password_hash")
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name String
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role String @default("agent")
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avatarUrl String? @map("avatar_url")
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isActive Boolean @default(true) @map("is_active")
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lastLoginAt DateTime? @map("last_login_at")
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refreshToken String? @map("refresh_token")
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createdAt DateTime @default(now()) @map("created_at")
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updatedAt DateTime @updatedAt @map("updated_at")
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tenant Tenant @relation(fields: [tenantId], references: [id], onDelete: Cascade)
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assignedTickets Ticket[] @relation("TicketAssignee")
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auditLogs AuditLog[]
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notificationPreference NotificationPreference?
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createdCannedResponses CannedResponse[]
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@@unique([tenantId, email])
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@@index([tenantId])
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@@map("users")
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}
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// ============================================================
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// Email Accounts
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// ============================================================
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model EmailAccount {
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id String @id @default(uuid())
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tenantId String @map("tenant_id")
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name String
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emailAddress String @map("email_address")
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imapHost String @map("imap_host")
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imapPort Int @default(993) @map("imap_port")
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imapUser String @map("imap_user")
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imapPassword String @map("imap_password")
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imapTls Boolean @default(true) @map("imap_tls")
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smtpHost String @map("smtp_host")
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smtpPort Int @default(587) @map("smtp_port")
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smtpUser String @map("smtp_user")
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smtpPassword String @map("smtp_password")
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smtpTls Boolean @default(true) @map("smtp_tls")
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isActive Boolean @default(true) @map("is_active")
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lastPollAt DateTime? @map("last_poll_at")
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lastError String? @map("last_error")
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pollIntervalSeconds Int @default(60) @map("poll_interval_seconds")
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createdAt DateTime @default(now()) @map("created_at")
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updatedAt DateTime @updatedAt @map("updated_at")
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tenant Tenant @relation(fields: [tenantId], references: [id], onDelete: Cascade)
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tickets Ticket[]
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@@unique([tenantId, emailAddress])
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@@index([tenantId])
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@@map("email_accounts")
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}
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// ============================================================
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// Tickets
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// ============================================================
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model Ticket {
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id String @id @default(uuid())
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tenantId String @map("tenant_id")
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ticketNumber String @map("ticket_number")
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emailAccountId String @map("email_account_id")
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subject String
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status String @default("incoming")
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priority String @default("medium")
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assigneeId String? @map("assignee_id")
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customerEmail String @map("customer_email")
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customerName String? @map("customer_name")
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customerProfileId String? @map("customer_profile_id")
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tags String[] @default([])
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messageCount Int @default(1) @map("message_count")
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lastMessageAt DateTime @default(now()) @map("last_message_at")
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resolvedAt DateTime? @map("resolved_at")
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createdAt DateTime @default(now()) @map("created_at")
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updatedAt DateTime @updatedAt @map("updated_at")
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tenant Tenant @relation(fields: [tenantId], references: [id], onDelete: Cascade)
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emailAccount EmailAccount @relation(fields: [emailAccountId], references: [id])
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assignee User? @relation("TicketAssignee", fields: [assigneeId], references: [id])
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customerProfile CustomerProfile? @relation(fields: [customerProfileId], references: [id])
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messages Message[]
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aiDrafts AiDraft[]
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@@unique([tenantId, ticketNumber])
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@@index([tenantId, status])
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@@index([tenantId, assigneeId])
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@@index([tenantId, customerEmail])
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@@index([tenantId, createdAt])
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@@map("tickets")
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}
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// ============================================================
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// Messages
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// ============================================================
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model Message {
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id String @id @default(uuid())
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ticketId String @map("ticket_id")
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tenantId String @map("tenant_id")
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direction String // 'inbound' | 'outbound'
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fromEmail String @map("from_email")
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fromName String? @map("from_name")
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toEmail String @map("to_email")
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subject String
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bodyText String @map("body_text")
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bodyHtml String? @map("body_html")
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messageId String? @map("message_id")
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inReplyTo String? @map("in_reply_to")
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references String?
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headers Json?
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sentAt DateTime @default(now()) @map("sent_at")
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createdAt DateTime @default(now()) @map("created_at")
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tenant Tenant @relation(fields: [tenantId], references: [id], onDelete: Cascade)
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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attachments Attachment[]
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aiDrafts AiDraft[]
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@@index([ticketId])
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@@index([tenantId])
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@@index([messageId])
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@@map("messages")
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}
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// ============================================================
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// Attachments
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// ============================================================
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model Attachment {
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id String @id @default(uuid())
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messageId String @map("message_id")
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filename String
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contentType String @map("content_type")
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size Int
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storageKey String @map("storage_key")
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message Message @relation(fields: [messageId], references: [id], onDelete: Cascade)
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@@map("attachments")
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}
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// ============================================================
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// AI Drafts
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// ============================================================
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model AiDraft {
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id String @id @default(uuid())
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ticketId String @map("ticket_id")
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tenantId String @map("tenant_id")
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messageId String @map("message_id")
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draftBody String @map("draft_body")
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confidence Float @default(0)
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model String @default("gpt-4o")
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tokensUsed Int @default(0) @map("tokens_used")
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status String @default("pending")
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editedBody String? @map("edited_body")
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reviewedBy String? @map("reviewed_by")
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reviewedAt DateTime? @map("reviewed_at")
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createdAt DateTime @default(now()) @map("created_at")
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tenant Tenant @relation(fields: [tenantId], references: [id], onDelete: Cascade)
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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message Message @relation(fields: [messageId], references: [id], onDelete: Cascade)
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@@index([ticketId])
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@@index([tenantId])
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@@map("ai_drafts")
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}
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// ============================================================
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// Knowledge Base
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// ============================================================
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model KnowledgeBaseEntry {
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id String @id @default(uuid())
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tenantId String @map("tenant_id")
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title String
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content String
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category String @default("general")
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isActive Boolean @default(true) @map("is_active")
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createdAt DateTime @default(now()) @map("created_at")
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updatedAt DateTime @updatedAt @map("updated_at")
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tenant Tenant @relation(fields: [tenantId], references: [id], onDelete: Cascade)
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@@index([tenantId])
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@@map("knowledge_base")
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}
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// ============================================================
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// Audit Log
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// ============================================================
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model AuditLog {
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id String @id @default(uuid())
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tenantId String @map("tenant_id")
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userId String? @map("user_id")
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action String
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entity String
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entityId String? @map("entity_id")
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details Json?
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ipAddress String? @map("ip_address")
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userAgent String? @map("user_agent")
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createdAt DateTime @default(now()) @map("created_at")
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tenant Tenant @relation(fields: [tenantId], references: [id], onDelete: Cascade)
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user User? @relation(fields: [userId], references: [id])
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@@index([tenantId, createdAt])
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@@index([tenantId, entity])
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@@map("audit_log")
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}
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// ============================================================
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// Customer Profiles
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// ============================================================
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model CustomerProfile {
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id String @id @default(uuid())
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tenantId String @map("tenant_id")
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email String
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name String?
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phone String?
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company String?
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notes String?
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tags String[] @default([])
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ticketCount Int @default(0) @map("ticket_count")
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firstContactAt DateTime @default(now()) @map("first_contact_at")
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lastContactAt DateTime @default(now()) @map("last_contact_at")
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createdAt DateTime @default(now()) @map("created_at")
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updatedAt DateTime @updatedAt @map("updated_at")
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tenant Tenant @relation(fields: [tenantId], references: [id], onDelete: Cascade)
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tickets Ticket[]
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@@unique([tenantId, email])
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@@index([tenantId])
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@@map("customer_profiles")
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}
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// ============================================================
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// Canned Responses
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// ============================================================
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model CannedResponse {
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id String @id @default(uuid())
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tenantId String @map("tenant_id")
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title String
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body String
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category String @default("general")
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shortcut String?
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createdBy String @map("created_by")
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isShared Boolean @default(true) @map("is_shared")
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usageCount Int @default(0) @map("usage_count")
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createdAt DateTime @default(now()) @map("created_at")
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updatedAt DateTime @updatedAt @map("updated_at")
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tenant Tenant @relation(fields: [tenantId], references: [id], onDelete: Cascade)
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creator User @relation(fields: [createdBy], references: [id])
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@@index([tenantId])
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@@map("canned_responses")
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}
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// ============================================================
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// Notification Preferences
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// ============================================================
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model NotificationPreference {
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id String @id @default(uuid())
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userId String @unique @map("user_id")
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tenantId String @map("tenant_id")
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newTicket Boolean @default(true) @map("new_ticket")
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ticketAssigned Boolean @default(true) @map("ticket_assigned")
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ticketReply Boolean @default(true) @map("ticket_reply")
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aiDraftReady Boolean @default(true) @map("ai_draft_ready")
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dailyDigest Boolean @default(false) @map("daily_digest")
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emailNotifications Boolean @default(true) @map("email_notifications")
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createdAt DateTime @default(now()) @map("created_at")
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updatedAt DateTime @updatedAt @map("updated_at")
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user User @relation(fields: [userId], references: [id], onDelete: Cascade)
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tenant Tenant @relation(fields: [tenantId], references: [id], onDelete: Cascade)
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@@index([tenantId])
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@@map("notification_preferences")
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}
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